Refund policy

Return & Refund Policy

We want you to love your Arena Table. If something isn't right, here's how returns and refunds work.

Returns
You have 30 days from the date of delivery to request a return. To be eligible, the item must be unused, in its original condition, and in its original packaging.

How to Start a Return
Email us at arenatable@outlook.com with your order number and the reason for your return. We'll confirm your return and provide instructions on where to send the item.

Return Shipping
Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect. In that case, we'll cover the return shipping cost or offer a replacement at no extra charge.

Refunds
Once we receive and inspect your returned item, we'll notify you by email whether your refund is approved. If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Defective Items
If your table arrives damaged or defective, please contact us within 7 days of delivery at arenatable@outlook.com with photos of the issue. We'll arrange a replacement or a full refund, whichever you prefer.

Non-Returnable Items
Items returned used, damaged due to customer misuse, or missing original packaging may not be eligible for a full refund.

Order Cancellations
If you need to cancel your order, contact us as soon as possible at arenatable@outlook.com. We can only guarantee a full refund if the order has not yet shipped.

Questions?
Reach out anytime at arenatable@outlook.com — we're happy to help.